Help center

Our support team is available 24/7. The chatbot can provide quick solutions to the most common problems. You can also contact an operator through the chatbot or submit an email to support@yallabet.com.
Despite the method you choose, we will do our best to assist you quickly and professionally at all times.

You must be at least 18 years old or reach the legal gambling age in your jurisdiction. You must be permitted to play online games by the laws applicable to you.

To create a YallaBet Player account, click the "Sign Up" button at the top right corner, and fill in your information. That's all you need to do; you're ready to start gambling!

1. Use a different password than for your email or other sites.

2. Run regular virus scans.

3. Enable 2FA in your account’s Security tab.

If you want to remove your Google Authenticator 2FA, please contact us. Once we receive your application, for the safety of your account, you are required to answer several security questions correctly in order to remove the 2FA. Afterward, you will be able to set it up again with your new phone.

Contact us via email at support@yallabet.com or via live chat, and we’ll assist you.

No — only ONE (1) account per person is allowed. Multiple accounts may result in termination and payout cancellation.
If you have more than one, contact support immediately.

You can correct your username via your account panel. The registered email may be subjected to change by contacting support, ONLY if a typo mistake was made during registration and system emails are not received.

At the top right corner of the page, click the "Login" button. Once the pop-up window has opened, click on "Forgot Password".

After that, type your email address and click "Reset Password".

Check your email inbox for an email from YallaBet If you cannot see the email, you should check the spam folder or request a new password reset. Note that you can only request a new password within 24 hours. After, open the email and follow the password reset link. The link will redirect you back to YallaBet, where you can enter your new password.

Here at YallaBet, we want to create the most convenient environment for our players.
As a result, in order to begin playing at YallaBet, you are not required to submit any personal details about yourself.
If a player wishes to request a withdrawal, it is necessary to complete the steps of the verification process described in his account.
YallaBet reserves the right to ask for any KYC documentation and to use additional procedures and means to verify your identity (KYC).
The access to your Players Account may be blocked or closed if we determine that you have supplied false or misleading information.

Cookies are files created by sites you visit. They help your online experience by saving browsing data. The cache remembers parts of pages, like images, to help them open faster during your next visit.

In some instances clearing cache and cookies can help you; we prepared an article on how to clear cache and cookies based on your browser.

Chrome / Windows / Mac
On your computer, open Chrome
At the top right, click More
Click More Tools. Clear browsing data
At the top, choose a time range. To delete everything, select All time
Next to "Cookies and other site data" and "Cached images and files," check the boxes
Click Clear data

Chrome / Android
On your Android phone or tablet, open the Chrome app
To the right of the address bar, tap on “More,” or what looks like three dots, and then select “Settings”
Tap on the “Privacy” category and then select “Clear browsing data.”
Here you can personalize your selections for which cookies to delete by selecting a specific time range
Once you have made your selections, you can then check “Cookies and site data.” Uncheck all the other items
Tap Clear data.

Chrome / iOS
On your device, launch the Chrome app
At the top right, tap on the three dots, scroll down and then select “Settings”
Under settings, tap “Privacy” then “Clear browsing data”
Select “Cookies, site data,” and uncheck all other items
Tap on “Clear browsing data”
Then select “Done”

Firefox / Windows / Mac
Open Firefox on your computer
In the upper right-hand corner of the browser, click the “menu bars,” which look like three parallel lines, and click the “Privacy” tab
Here you can select “Clear your recent history”
Be sure that only “Cookies” is checked, and then select the time frame for which you would like to delete your cookies. If you want to delete all cookies, select “Everything”
Double check your selections to make sure that other items you want to keep are not selected, and then hit “Clear now”

Firefox / Android
Some instructions may vary based on the type of phone you have and what version of Firefox it is running. Look for the menu icon (three bars) located at the top right corner. On older Android devices you’ll have to press the hardware menu key and then tap “More”
Go to the “Settings” menu
On the settings menu, look for “Privacy & Security” and select “Clear private data”
You will then be taken to a list of what can be cleared where you can select “Cookies & active logins”
After you have made your selection, tap the “Clear data” button to finalize deleting cookies

Firefox / iOS
Open Firefox
Click on the “menu bars,” which looks like three parallel lines in the lower right-hand corner of the browser window.
Select “Settings”
Scroll down to “Privacy”
Select “Clear private data”
Make sure only “Cookies” is selected, then tap on “Clear private data”

Safari / Windows / MacOS
Open Safari
Select “Preferences” from the dropdown Safari menu
Click on “Privacy,” then on “Manage Website Data”
Click on “Remove all” from the dropdown menu

Safari / iOS
Go into the Settings menu on your device
Scroll down to “Safari,” then “Advanced,” then “Website Data”
Tap on “Clear history and website data” to clear cookies

You need to provide a valid email address, a strong password, birth date, and full name.

Some countries are excluded. Check the list in the Terms & Conditions.

We accept only customers who are at least 18 years old. If the laws of your country of residence specify a different age for being eligible for online gambling, then you must comply with such laws. It is your duty to confirm that participating in promotions and playing at YallaBet are legal in your jurisdiction.

“My Wallet” is your account’s balance interface. You can view your balance, deposit, withdraw, and see transaction history.

First of all, you'll need to create an account in YallaBet - it will take only a minute.

Then, log in to your account and click the wallet button in the right corner. There are more useful tools there: You can choose the payment method to make a deposit and create a withdrawal request as well.

Payment methods

10 EUR (or equivalent in other currencies)

Some payment methods require extra processing time. If it’s not credited within minutes, contact us via the Live chat or send an email to support@yallabet.com

Deposit processing will be instant or a slight delay based on the payment method selected. 

Withdrawal processing may take up to 72 hours and, in some cases, may be postponed for a longer period.

At YallaBet, you are not bind to one currency. Players are allowed to make deposits and withdrawal with the currencies they choose. But after your initial currency selection, it cannot be changed. Choose your preferred currency carefully; note that some payment options may not be available for all currencies.

YallaBet does not charge withdrawal fees. However, your bank or payment provider may charge fees per their terms.

Requests are approved within 2-72 hours (depending on finance department workload and the player status).

For more information check our General Terms and Condition page regarding the withdrawal limiations

Go to “Withdraw” in the Wallet tab, select method and amount, then confirm.
Note you must have made at least one deposit using that payment method and wagered it x3.

You must complete the verification steps (KYC) Level 2 in your account before requesting withdrawal.

Support will send an email with instructions. Some common reasons: exceeding daily limit or missing KYC document. Contact support if unsure.

While attempting to submit a withdrawal request, you may encounter errors for the reasons listed below:

1. You didn’t complete the KYC verification process;
2. You have an active bonus inside your account;
3. An unconfirmed transaction pending on your account;
4. Your account balance is below the minimum withdrawal amount;
5. you haven't wagered your deposit x3.

If some games are not visible after logging in, it might be because you are in a country that is not supported for those games.
Certain game providers block some countries, so those games are hidden

If you encounter any technical problems while playing our games, please try to refresh the game. Normally it will work after refresh. Should the problem persist, please contact us.

Take a screenshot of the error and provide as much detail as possible. Contact us by live chat or email (support@yallabet.com).

You can register at yallabetpartners.com if you have an audience, website, or other promotional platform.

Gambling is the source of entertainment, fun, and excitement for the majority of our users. We are aware that gambling can have negative side effects for some clients.
If harmful side effects are evident, we will try to take active steps to minimize their impact. Please go to the “Responsible Gaming” section to learn all the necessary information regarding the principles of Responsible Gaming.

The Company has a strict anti-fraud policy. All funds deposited must be used exclusively for gambling-related expenses. We require you to wager any deposit three (3) time before requesting a withdrawal.
Example: deposit 100 EUR → stake a total of 300 EUR before withdrawal.

Also known as “rollover” or “playthrough.” It’s how many times you must bet a bonus amount before being able to withdraw winnings.
Default at YallaBet is 3x for deposits, but bonuses have variable requirements.

In order to claim a bonus on our site you need to access the "My Bonuses" section in your account. Note that the bonus may be available for you to claim after making a qualifying deposit if one is required.

At YallaBet, we have a wide selection of bonuses, depending on the promotion(s) we’re running at the time. Check out our Bonuses page to keep up to date with our ongoing promotions and the bonuses they come with.

At this time, all bonus offers on our site are available in the "Bonuses" section. Stay tuned for more exciting offers!

At this time, all bonus offers on our site are available in the "Bonuses" section. Stay tuned for more exciting offers!

These are free spins that you can get without deposits.

Once claimed, the bonus information will state how many days you have to complete the wagering requirements. If done, your winnings will be transferred as a bonus balance. From promotion to promotions the expiration date and wagering requirements will vary.

Yes. When bonus is active, your deposit and bonus are locked until wagering is done. You can’t withdraw the deposit early; canceling mid-play removes the bonus and its winnings.

In order to be able to cash out bonus funds, you will need to complete the wagering requirements of said bonus. The wagering requirement of the bonus is displayed in the Bonuses section of your profile's dashboard.

You can easily keep track of your wagering progress in the Bonuses section of your profile's dashboard.

Your account may register multiple claims, but only one bonus is issued per deposit. The first one enabled is applied.

A bonus may be canceled at any moment. Please keep in mind that real money is always utilized first when playing, so should you decide to cancel a bonus mid-play, the full bonus amount you received and any winnings derived from your play will be removed from your balance.

When redeeming a bonus, the deposit amount gets locked until you meet the bonus wagering requirement, so you can only cash out if you complete the rollover, or cancel the bonus. Please note that real money is used first for playing, so should you decide to cancel a bonus mid-play, the full bonus amount you received and any winnings derived from your play will be removed from your balance.

It means your bet exceeds the limit set by that game provider. Try lowering your bet. If still problematic, send details (game, bet amount, screenshots) to support.

Treat gambling as entertainment, not income. Bet only what you can afford to lose, take regular breaks, and avoid gambling under influence or distress.

Go to “My Account” → Responsible Gaming, or contact support for assistance.

You can set new limits in “My Account” → Responsible Gaming. Limit updates take effect after 24 hours. You can also contact support.

It refers to gambling that compromises or disrupts life, finances, or relationships. If you feel risk or loss of control, treat it seriously and seek help.

Do you feel the desire to spend some time away? We stand by you entirely! For your player's account, you can choose a time-out period for your account: 7 days, 48 hours, 24 hours, or hours. Go to “My Account” → Responsible Gaming → Time-out or reach our Support team via Live chat or email at support@yallabet.com

If you consider gambling starts to become a problem in your life, you can either use the SELF-Exclude system from within the website “My Account” → Responsible Gaming → Self Exclusion or request a SELF-EXCLUSION through an official email with the reason at support@yallabet.com

Play regularly on YallaBet. Over time, special YallaBet features (personalized bonuses, priority withdrawals, etc.) may be unlocked.

Collect points and receive awards. The more you play the more you earn!
1 Point = €10 wagered in casino games; 
All casino wagers contributes 100%; 
Live casino wagers contributes 25%

For more information check Rise of Glory / Loyalty Program page.