Privacy Policy

This Privacy Policy (“Policy”) explains how YallaBet (“YallaBet”, “Company”, “We”, “Us”, “Our”) collects, processes, stores, and protects your personal information when you use our website, services, products, and features (“Services”).

By creating an account or using our Services, you acknowledge that you have read and agree to this Privacy Policy.
If you do not agree with this Policy, please discontinue using the Services immediately.

YallaBet is owned and operated by Wonderland Ltd., Registration No. 15749, with registered address Hamchako, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros, operating under License No. ALSI-2024100258-FI2.
Some payment operations may be processed by Otranio Limited, Vasili Michailidi 21, 3026 Limassol, Cyprus (HE 401432), in accordance with Cypriot law.

For any privacy-related questions, please contact us at: support@yallabet.com

 

1. GENERAL PRINCIPLES

1.1 YallaBet acts as a Data Controller for the personal information you provide. We collect and process personal information to operate the gaming platform, fulfill legal obligations, prevent fraud, and provide uninterrupted customer support.

1.2 This Policy forms an integral part of YallaBet’s Terms & Conditions. We reserve the right to update this Policy from time to time. Continued use of the Services constitutes acceptance of any changes.

1.3 All data processing is conducted in accordance with applicable international data-protection principles, AML/CFT regulations, gaming-sector regulatory requirements, and contractual obligations with payment providers.

 

2. INFORMATION WE COLLECT

We may collect the following categories of personal information:

2.1 Information You Provide Directly

  • Full name

  • Date of birth

  • Residential or billing address

  • Email address

  • Phone number

  • Login credentials

  • Copies of identification documents, such as passport, ID card, driving license

  • Proof of address (utility bill, bank statement, etc.)

  • Payment method ownership documents

  • Information submitted during:

    • account registration,

    • customer support interactions,

    • verification procedures,

    • surveys, promotions, or contests.

2.2 Financial & Transactional Data

  • Deposit and withdrawal history
  • Wagering activity
  • Account balances
  • Bonus attribution and usage
  • Payment method details (masked where applicable)

2.3 Technical & Usage Data

  • IP address and GeoIP location
  • Device identifiers and browser information
  • Website usage logs
  • Traffic data, crash logs, access times, referring URLs
  • Security signals (e.g., repeated failed authentication attempts)

2.4 Data from Third Parties

We may lawfully obtain information from:

  • Fraud-prevention agencies
  • Payment processors
  • KYC/AML verification providers
  • Platform providers
  • Affiliates and marketing partners
  • Public databases (for risk assessment)

We use this information exclusively for lawful and platform-related purposes as described herein.

 

3. HOW WE USE YOUR INFORMATION

Your data is processed to ensure proper operation of our Services. Specifically, YallaBet may use your personal information to:

  • Verify your identity and age
  • Process deposits, withdrawals, and transactional requests
  • Provide gaming services and platform functionality
  • Prevent fraud, bonus abuse, chargebacks, duplicate accounts, and AML/CFT risks
  • Fulfill legal and regulatory obligations
  • Enforce the Terms & Conditions
  • Provide customer support
  • Personalize your experience
  • Conduct statistical analysis, risk modeling, and platform optimization
  • Provide promotional offers (only if you have not opted out)

Your data is never sold.

 

4. MARKETING COMMUNICATIONS

4.1 We may use your contact information (email, SMS, phone, push notifications) to send:

  • Promotions and bonus offers
  • Product updates
  • Exclusive campaigns
  • Information from selected business partners

4.2 You may opt out of all marketing communications at any time through:

  • Account settings
  • “Unsubscribe” links
  • Emailing support@yallabet.com

4.3 If you accept a prize or winnings in a contest, you consent to the use of your first name or nickname in promotional material, unless prohibited by law.

 

5. DATA SHARING & RECIPIENTS

We may share your personal information with:

5.1 Internal Group Companies

  • Wonderland Ltd. (Anjouan)
  • Otranio Limited (Cyprus)
  • Subsidiaries, holding companies, or platform partners assisting in service operations.


5.2 Authorized Personnel

Access is limited to:

  • Compliance & AML/CFT officers
  • Payments and risk teams
  • Customer support and retention teams
  • VIP managers
  • Data protection personnel

All staff handling personal data are bound by strict confidentiality obligations.


5.3 Third Parties

Personal information may be shared with:

  • Payment processors
  • KYC/AML verification providers
  • Fraud prevention entities
  • Game providers and platform partners
  • Marketing service providers (if opted in)
  • Regulators and law enforcement (when required)
  • Data analytics and hosting services
  • Affiliates (in anonymized or pseudonymized format where possible)

We ensure that all third parties follow strict data-protection requirements.

 

6. DISCLOSURE UNDER SPECIAL CIRCUMSTANCES

We may disclose personal information if:

  • Required by law, court order, or regulator
  • Necessary to prevent fraud, money laundering, or terrorism financing
  • Required to protect the Company’s rights or customer safety
  • The player is suspected of cheating, abuse, fraudulent behavior, or violating the Terms & Conditions
  • Necessary for addiction research, in anonymized form
  • Payment processors require verification for transactions

Such disclosures are strictly limited to what is legally necessary.

 

7. INTERNATIONAL DATA TRANSFERS

Your information may be stored or processed in:

  • The European Union
  • Comoros (Anjouan)
  • Cyprus
  • Other jurisdictions where our partners maintain secure servers

By using the Services, you consent to the transfer of data internationally. We ensure appropriate protection measures are in place regardless of the destination country.

 

8. DATA RETENTION

8.1 In accordance with AML/CFT regulations, YallaBet must retain personal information for a minimum of five (5) years following account closure or last transaction.

8.2 Data may be retained longer if:

  • Required by regulatory obligations
  • Necessary for ongoing investigations
  • Needed for dispute resolution

8.3 Anonymized data may be retained for analytics and reporting.

YallaBet cannot delete data that is legally required to be stored.

 

9. SECURITY MEASURES

We implement industry-standard security practices, including:

  • SSL encryption
  • Firewalls and intrusion detection systems
  • Encrypted databases
  • Access-control protocols
  • Fraud-monitoring tools
  • Regular audits and risk assessments

You are responsible for safeguarding your login credentials and enabling Two-Factor Authentication (2FA) where available.

 

10. COOKIES & TRACKING TECHNOLOGIES

YallaBet uses cookies and similar technologies to ensure the website functions correctly, to enhance your experience, to secure your account, and to support regulatory requirements. Cookies are small text files stored on your device when you access our platform.

By continuing to use YallaBet, you agree to the use of cookies as described below. You may manage your cookie preferences through your browser settings at any time.

Types of Cookies We Use

A. Essential Cookies

Required for the website to operate. These cookies enable:

  • Secure login and account access
  • Smooth navigation
  • Proper display of pages and game content
  • Transaction processing

Without these cookies, core features of YallaBet will not work.

B. Security Cookies

Used to meet regulatory, AML/CFT, and fraud-prevention obligations. They help us:

  • Verify identity and prevent duplicate accounts
  • Detect suspicious or fraudulent behavior
  • Block unauthorized access attempts

These cookies are mandatory to maintain platform security and compliance.

C. Functional Cookies

Improve your experience by remembering:

  • Login preferences
  • Language and display settings
  • Bet slip and account configurations

Disabling these cookies may cause certain features to work incorrectly or require repeated logins.

D. Analytical Cookies

Collect anonymous statistics to help us:

  • Understand website performance
  • Identify errors or slowdowns
  • Improve navigation and content

These cookies do not identify you personally.

E. Targeting & Advertising Cookies

Allow us to:

  • Show relevant promotions
  • Limit repeated ads
  • Measure campaign performance
  • Provide tailored bonuses or offers

If disabled, you may still see advertisements, but they will be less relevant.


F. Third-Party Cookies

Some cookies may come from trusted partners such as:

  • Analytics services
  • Game providers
  • Payment processors
  • Affiliate tracking systems
  • Advertising networks

These partners use cookies according to their own privacy policies, and YallaBet ensures their compliance with strict data-protection standards.

G. Managing Cookies

You can manage or delete cookies via your browser settings. However:

  • Disabling Essential or Security cookies will prevent you from using key features such as logging in or placing bets.
  • Disabling Functional or Analytical cookies may reduce website performance or personalization.

For guidance, visit your browser’s Help section or aboutcookies.org.

H. Final Note

Cookies play an important role in providing a secure and seamless gaming experience on YallaBet. By using our platform, you consent to the cookie practices outlined above unless you adjust your browser settings.

 

11. PROTECTION OF MINORS

YallaBet strictly prohibits access by individuals under the age of 18 or the legal age in their jurisdiction.

If we discover that a minor has provided personal information, we will immediately delete the data and close the account.


12. PLAYER RIGHTS

You may contact us to:

  • Confirm the accuracy of your data
  • Request corrections
  • Request limitations on processing
  • Opt out of marketing
  • Ask for information about how your data is used

Due to AML/CFT obligations, requests for deletion cannot be fulfilled until the retention period expires.


13. EXTERNAL LINKS

The YallaBet website may contain links to third-party platforms.
We are not responsible for the privacy practices of those websites.
When using NetEnt-developed games, NetEnt’s privacy policy also applies.


14. LEGAL DISCLAIMER
While YallaBet uses industry-standard security measures, no system can guarantee complete protection.
We are not liable for circumstances beyond our reasonable control, including unauthorized access resulting from the internet environment.


15. ACCEPTANCE OF THE POLICY
By using the YallaBet website and Services, you acknowledge and agree to this Privacy Policy.

This Policy supersedes all prior versions and may be updated periodically.